The support that you will get from your cloud hosting supplier is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got a technical trouble with an existing account. Timely and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this is usually an indicator that you're ordering from a real website hosting supplier not from some reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them directly, it is quite possible that you will wait for a few days to have an answer to your query, which means that your websites may stay offline for a long time. In comparison, a provider that provides numerous ways of communication and has a technical support team available at any time can assist you right away and help you minimize or fully avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance in a timely manner, so our cloud hosting services include 24/7 support as well as various means of contact. In case you don't have an account yet, you can easily call us or come on our live chat and speak with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up ordering a service which you can't use. In case you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it requires further investigation. Unlike the vast majority of providers that you can find today, we answer to all the tickets within the hour, so you won't need to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you will be able to take full advantage of our 24/7 support services even on official holidays. Your web sites will be available constantly and so will we. With various communication options, you are able to choose the best way to get in touch with us and find out about our solutions in case you do not have an account yet, or ask for assistance if you are already one of our customers. You can give us a call, have a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have a one-hour reply time guarantee, even though it hardly ever takes more than 20 mins to get assistance whatever the complexity of the problem. With our customer and tech support services, we are available for you anytime you need us, not a few days later.

24/7 Customer Support in VPS Web Hosting

In case you purchase a virtual private server through us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have several local phone numbers in the United States, the UK and Australia as well as a live chat service. If you are an existing customer and you're looking for help with a technical issue that requires additional time to analyze or resolve, you are able to open a support ticket through your billing account or you'll be able to send an e-mail message and we'll handle the trouble and send you a reply within one hour. The response time is guaranteed 24/7, including holidays and weekends, however for most problems it takes less than 30 mins to receive support. Our support service covers your VPS as well as all the pre-installed software it comes with, so in case you need help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max response time guarantee, you will take advantage of timely support when you purchase a dedicated server through our company. Our customer and technical support crews are online 24/7/365, so any time you open a ticket through your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the best option in case the issue in question needs longer time to be solved or when it has to be forwarded to our administrators, since it is much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to phone us or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.