In case you have ordered a web hosting package and you’ve got some inquiries with regard to a specific function/feature, or if you’ve faced a certain complication and you require help, you should be able to touch base with the respective customer care staff. All web hosting companies use a ticketing system no matter if they provide other means of contacting them apart from it or not, because of the fact that the best way to deal with an issue most often is to open a ticket. This model of communication makes the responses sent by both sides easy to follow and allows the client care staff members to escalate the situation in case, for example, a sysadmin has to get involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will need to have at least two separate accounts to touch base with the tech support team and to actually manage the hosting space. Non-stop signing in and out of different accounts could sometimes be a burden, not to mention the fact that it takes a very long period of time for the majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

Our Linux cloud hosting feature an integrated trouble ticket system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in one place – invoices, files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin interfaces. If you have any technical or pre-sales questions or any problems, you can open a ticket with several mouse clicks without logging out of your Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will supply you with more information and which may help you fix any particular problem before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which suggests that you won’t require a separate support platform to touch base with our customer support team – you can do it on the spot in case you face a difficulty. Opening a new ticket requires a few clicks and finding an older one is equally easy. With our clever search box, you can quickly find any ticket that you’ve sent in the past. You can submit a ticket at any given moment in time as our client support team members are at your service 365 days a year and reply within the hour, even though it seldom takes that much to obtain a reply. With Hepsia, you will have everything in one place and you can forget about signing in and out of two or more platforms to troubleshoot a simple issue.