A live chat is one of the several channels of communication offered by some website hosting suppliers as a part of their support services. Depending on the supplier, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is quicker as compared to a support ticket and it makes it less likely to misspell or misunderstand anything in comparison to a call with a representative. What's more, if the trouble that you experience needs some time to be reviewed and resolved, you will be able to do something different meanwhile instead of just waiting, as you'd have to do if you call. You can also use a live chat support service for free provided that you have world wide web access even if your web hosting provider is located in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we provide for all of our Linux cloud hosting, we have live chat support which is online all the time, even on holidays. You'll be able to get in touch with us regardless of whether you already have an account or not, because we can help you with nearly anything, ranging from giving you basic information about our services if you aren't our client yet and you're thinking about ordering one of the plans, to assisting you with creating an email account in an e-mail client. Some issues are more complicated and time-consuming, so you will have to employ the ticketing system that is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all of our prospective and current clients. If you're thinking about a new web hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting so as to choose the right package for your web sites. In case you already have an account with us, we'll support you timely with billing, general and first-level techmatters. Even though in some cases you may have to open a ticket because there're situations that can't be resolved on the live chat, we can help you with various basic tasks, like installing an email account in an e-mail client or redirecting one domain to another one. This way, you'll receive prompt assistance and you'll save a lot of time.