If you’ve ever got any enquiries about the hosting service or you face a problem with your sites, you will have to contact the respective hosting provider’s tech support team. It may not make a difference how promptly they’ll reply when you have an enquiry of a generic nature, but a problem such as a blundered script update, for instance, may lead to your site becoming damaged or inaccessible online. And the longer you wait for the support team to lend you a hand, the longer the site will be down. If you offer goods or services online, any downtime will affect your website damagingly and you can lose current or prospective customers. Lots of hosting providers, particularly resellers, reply to emails and support tickets within twenty four hours, but in the Internet era that’s much too long, since clients will hardly ever come back to a site that’s not functioning properly over lengthy time periods.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our Linux cloud hosting and you’ve got a question or face some predicament, you can touch base with us 24x7 by submitting a client support ticket or by writing an email and we promise that you’ll have a reply in less than 1 hour. If the issue can be solved, we will do it before we reply, whilst if there’s something that you have to do on your end, we will supply you with all the required info – what possible solutions to try, what settings to check, and so on. Usually, you will receive a response within half an hour max, so waiting around for hours on end or even for more than a day to get help is something impossible. Our sixty-minute response guarantee applies to any enquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our remarkably fast support services. You’ll get a reply to any ticket posted through the web hosting Control Panel or email sent to our customer and technical support staff in no more than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes substantially less time to explore and resolve a problem. We will supply you with more details if the solution entails something that should be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be precisely the same and due to the fact that our support staff will be at your service around the clock, you’ll obtain prompt help for any billing, general or technical issue no matter what time of day or night it is.