There're lots of cloud hosting suppliers out there, yet many of them are resellers who have restricted resources, particularly when it comes to support. A good way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll have through this particular channel of communication may vary based on the supplier - several of them provide you with dedicated phone support, various others offer common and customer support only since some issues are more time-consuming and it is quicker to be resolved with a ticket, particularly if the issue needs to be escalated. Nonetheless, it's good to find that you can contact your hosting supplier since there're plenty of small matters which can be taken care of efficiently and in a timely manner through a phone call, not mentioning that you will be able to get more details about the services before you become a customer.

Phone Support in Cloud Hosting

We know that being able to communicate with a live consultant is rather important, that's why we have three support lines worldwide (USA, UK and Australia) and you will be able to contact us on the phone for fourteen hours every day. If you consider purchasing one of our Linux cloud hosting, for instance, you have the option to give us a call and learn more about our services before you order in order to be sure that we do match all system requirements for your sites. Following your purchase, you'll be able to contact us about any sales and / or billing difficulties you may experience, or get any type of general or basic technical info that you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you have to use the ticketing system, that will help you monitor the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you need to find out more about the packages, you have some billing issue or some general issue, you can just give us a call. Although some more complex matters could require a ticket in order to give time to our technical support team to investigate, we can assist you with many technical questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you are in a different country, we have a global number where you'll be able to contact us.