Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your help requests will be replied to in no more than one hour after the ticket or e–mail was submitted. If your case calls for additional assistance from a system administrator, we’ll direct the support ticket or the email to the person on duty and we will leave a comment to let you know that more time will be required for finding a solution. Furthermore if you take advantage of the Optional Managed Services package, all of the server administration services included there will be performed whenever you like.

  • Top quality support service

  • A First–Class Support Service

  • Should you need help while using the Site Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, do get in touch with the tech support team anytime through the ticketing system. What’s more, if you need help administering your dedicated hosting server, you can order our Optional Managed Services package, which includes weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk drive space, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel is installed by default for each Linux dedicated hosting server. Among its features is a very convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. The majority of instructional articles in addition video versions that show all the actions that you can carry out in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each Site Control Panel section.