Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Site Control Panel you will find a comprehensive Help section offering a variety of help articles and regularly asked questions. They are compiled by our support team of qualified technicians. Just fill in your question and our intelligent platform will return the best possible answer.

  • Top quality support service

  • Educational Videos

  • For users who would rather find out how to address a commonly experienced issue by watching a tutorial video clip, we have added a collection of video tutorials to our Site Control Panel. All the how–to video clips are very short and easy to follow. They offer visual demonstrations of different site management techniques.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 customer care service and include a 60–minute ticket response time guarantee. Our expert technicians will be available night and day and will settle any issue that you could possibly face within maximum sixty minutes after the client support ticket submission. In most instances, an answer will be provided to you within 20 minutes.