Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Warranty

  • Our team of service technicians will try their best to reply to your assistance requests in about 1 hour. If, however, the trouble you have encountered calls for the help of the Admin =Dept,= we will address the ticket to the technician in charge and will write a reply to tell you.

  • Top quality support service

  • Expert Tech Assistance Service

  • Our technical support crew is going to be online for you round–the–clock to to attend to all service inquiry tickets that you send to us. We offer client help and support for all the packages that are pre–installed on your server. These include our in–house produced Site Control Panel, the selected OS and the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • An extensive and regularly updated article base is incorporated into our in–house built Site Control Panel. It offers quick tips about how to execute all of the primary website maintenance duties. The Help section supplies descriptive how to content articles and step by step video courses. You can open the Help zone by clicking the Help or Video buttons in the right side of each Control Panel section.